In safe hands
In choosing one of CTA’s heat pumps, you have opted for a high-quality, durable product that will create a pleasant climate in your home. Our service team will be happy to provide any assistance you may need in making it run perfectly and smoothly for years to come. Find out more about our choice of service contracts, from flat-rate servicing to CTAplus, our all-inclusive service with warranty extension.
Our service contracts
CTAplus – All-inclusive service with warranty extension
For newly installed heat pumps, we recommend that you take out a CTAplus contract [↗]. With this all-inclusive service and the extended warranty it entails, everything will be “done and dusted”. It gives you guaranteed security for up to 12 years from after your heat pump is commissioned.
Our experts will keep your heat pump in perfect working order and will repair any faults within 24 hours of you reporting them. This gives you peace of mind at predictable prices, to ensure your heat pump will continue to run efficiently and cost-effectively for a long time to come.
The contract can be terminated in any year and you have two years after your pump is commissioned in which to sign up.
Alternatively, or once your CTAplus contract has expired, we offer a flat-rate service contract to keep your heat pump in perfect working order.
Flat-rate service – Periodic servicing at a fixed price
Are you looking to have your heat pump serviced regularly to ensure will keep running perfectly and in an energy-efficient manner for a long time to come? Try our flat-rate service contract – CTA will contact you automatically when your next service is due. You can opt for either annual or biannual service visits – as often as you feel you need.
Our service technician will check whether your heat pump is still operating at the correct, energy-efficient settings – and thus reducing costs. Leak testing and general maintenance are included as part of the service.
After every service appointment, you will be charged what was been agreed in the contract, which covers both the actual work and the technician’s travelling expenses. If any materials needed to be used, you will also be charged for these. Of course, we will inform you before beginning any work.
Compare and request service contracts
First of all, compare the two service contracts, then select and request the one of your choice.
Frequently asked questions
Our recommendation – CTAplus for all-inclusive cover
For newly installed heat pumps, we recommend that you take out a CTAplus contract. This all-inclusive cover plus extended warranty guarantees the operation of your heat pump for up to 12 years following commissioning, at a predictable price.
Our experts will keep your heat pump in perfect working order and repair any faults within 24 hours at the latest.
The contract can be terminated in any year and you have two years after your pump is commissioned in which to sign up.
The benefits of a service contract with extended warranty
Periodic servicing by trained service technicians
Your heat pump’s settings are optimised to ensure reduced power consumption.
Minimised risk of defects and failures
Free leakage checks (which are mandatory in the 6th, 10th and 12th year of operation)
Predictable costs, without surprises
To register commissioning online
Trade partners can use this page to register the commissioning of an Optiheat-series or Aeroheat-series heat pump.
A step-by-step guide to the app for your domestic heat pump
We can help you install and use the app. Find the right app here to operate your heat pump directly from your smartphone.
Rapid, professional service
«We were getting an error message on our heat pump. Telephone Support provided us with quick and easy assistance over the phone.»
Our domestic heat pump references
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